Refund and Cancellation Policy

1. Overview

We want you to be happy with every Aliff Perfumes purchase. This policy explains when you can cancel an order, return a product and receive a refund. It applies to all products bought from aliffperfumes.com and should be read together with our Terms and Conditions.

2. Cancellations

You may cancel your order for a full refund before it has been dispatched. To cancel, contact us on WhatsApp at +91 96007 05791 with your order number. Once an order has been dispatched, it cannot be cancelled, but you may return it under the conditions in Section 3.

3. Returns

We accept returns within [7] days of delivery, but only in the following cases:

Damaged, broken or leaking products on arrival.

Wrong product delivered (a different scent, size or item from what you ordered).

Missing items from your order.

To be eligible, you must contact us within [48 hours] of delivery with an unboxing video showing the parcel and the product, and your order number. Products must be unused, sealed where applicable, and returned in their original packaging.

4. Non-Returnable Items

For hygiene reasons, opened or used attars, oils and perfume sprays cannot be returned or exchanged unless they are defective or incorrect. Gift sets that have been unwrapped and used are also non-returnable. Items sold at a clearance or special offer price may be final sale, and this will be stated on the product page.

A change of mind or a scent you did not like after using the product is not grounds for a return.

5. Refunds

Once we receive and inspect your returned item, or confirm your claim from the unboxing video, we will issue a refund to your original payment method within [5 to 7] business days. Refunds are processed through Razorpay and may take a further 3 to 5 business days to reflect in your bank account, depending on your bank.

Delivery charges are non-refundable, except where the return is due to our error or a defective product.

6. Replacements and Exchanges

If a product is damaged or incorrect, we will offer a replacement of the same product, or a refund if the replacement is unavailable. Exchanges for a different scent are available only when the original product is unopened and the price difference is paid or refunded accordingly.

7. Return Shipping

For damaged, defective or incorrectly delivered products, we will arrange and bear the return shipping cost. For all other eligible returns, the customer bears the return shipping cost. Please do not send any return without first contacting us, as unapproved returns may not be accepted.

8. Out-of-Stock and Cancelled Orders

If a product becomes unavailable after you have ordered, we will inform you and offer either a replacement product or a full refund.

9. Contact Us

To request a cancellation, return or refund, please contact us:

WhatsApp / Phone: +91 96007 05791. Email: [add support email]. Address: Aliff Perfumes, Trichy, Tamil Nadu, India.

Last updated: [date].